Assessment of Service-Learning Outcomes: Examining the Effects of Class Size, Gender, Major, and Service-Learning Experience

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Principles of Management is a core course required of all business majors and several non-business majors at Minnesota State University, Mankato. Our College of Business has determined that this course is the one where team and leadership skills will be assessed. In order to assess these skills, Professor Flannery required her students to participate in a team-based project that served Campus Kitchen @ Minnesota State University, Mankato. The purpose of this project was not only to assess team and leadership skills, but also to promote social responsibility and civic engagement. Campus Kitchens, a national program affiliated with colleges and universities, recovers surplus food from campus dining services and delivers it to community members. For their part, the Principles of Management students devised projects that supported the infrastructure of Campus Kitchens. Teams of management students were required to write a proposal for their project, implement it, and report their results.
In addition to the direct assessments (proposals and reports), indirect assessments of learning outcomes were made. Students in two different sections of the course (n = 34 and n = 57) were assessed about their service-learning experience regarding making a connection to the university and the community, participating in a real-world business application, applying problem-solving skills, applying theory to practice, practicing teamwork skills, learning workplace skills, and building professional self-confidence. When collecting this data, the authors requested additional data about the students’ gender, college major, and prior service-learning experience. Noting that the results of the assessment did not appear to be uniform, the authors decided to pursue differences in learning outcomes based on this additional data. Therefore, this study examines the learning outcomes by looking at the effects of the size of the Principles of Management class, gender, college major, and prior service-learning experience.


Keywords: Service Learning, Management Education, Campus Kitchens, Principles of Management, Experiential Learning, Social Responsibility and Civic Engagement
Stream: Curriculum and Pedagogy; Student Learning, Learner Experiences, Learner Diversity
Presentation Type: Paper Presentation in English
Paper: , Assessment of Service-Learning Outcomes


Dr. Claudia Pragman

Associate Professor, College of Business
Department of Management, Minnesota State University

Mankato, Minnesota, USA

Dr. Pragman is an Associate Professor of Management in the College of Business at Minnesota State University, Mankato. Her teaching assignment includes Principles of Management, Production and Operations Management, and MBA Statistics. She also serves as her departments internship coordinator.

Dr. Brenda Flannery

Assistant Vice President for Undergraduate Studies and International Education, Academic Affairs, Minnesota State University
Mankato, Minnesota, USA

Dr. Flannery is an Associate Professor of Management in the College of Business at Minnesota State University, Mankato. Her teaching assignment includes Principles of Management as well as undergraduate and graduate classes in Leadership. She is currently serving as Assistant Vice President for Undergraduate Studies and International Education.

Ref: L08P0421